I spent all day in Tread Quarters last week of October for my state inspection and needed to have my brakes completely overhauled. There were several cars in front of me so I spent the entire day there. There were two managers on deck. Dottie was very friendly, helpful and professional and so was the mechanic Mike, but the other manager Travius was a RUDE, RUDE MAN!!! He was very rude to his assistant on numerous occasions, rude to pretty much any customer that wasn’t buying tires, and especially rude to me because I couldn’t afford to pay to have all the work done on my car THAT day after waiting all day or at least that's the impression I got. I wanted to bring it back at a later date when he is NOT THERE!!!! I DO NOT WANT TO DEAL WITH HIS ASS AT ALL, but I do want Mike to fix my brakes and I really like Dottie’s professionalism and the way she handled Travious’ insults all day with nothing less than the pure grace of God himself. That girl is what you call a real professional and she should be the head manager, not his attitude having ass-he is what you call a cut throat back alley bullshit artist SMDH He spent more time on his laptop saying, “Screw Tread Quarters - I’m out this bitch - I’m going to Yokohama baby” than he did anything else. Then, I called the next day to because my brakes locked up on me leaving me stranded on the interstate and he told me it wasn’t his fault and actually hung up on me, REALLY??? ???? I KNOW IT WASN'T YOUR FAULT BUDDY, BUT I WAS CALLING TO GET A TOW TRUCK TO TOW ME IN THERE! So, I called back and THANK GOD, Dottie answered the phone and helped me out. She got my car towed in for me, as my brake calipers were locked up. I had them replaced and all is good now. I'll only come back if Travious' ass is NOT there and only because I really like Mike's work and Dottie is very good at her job, friendly and professional. I was particularly impressed with the way she tolerated her managers insults; it showed A WHOLE LOT of God given grace and humble heartedness that can only be learned from years in customer service experience and the need for the job I suppose because I couldn't have taken it myself and I work in customer service. By the time I came in on day two to give him a piece of my mind for hanging up on me, he had left AGAIN!! I've been going through stage 3 breast cancer treatments, so the last thing I needed was a bad experience with someone from my own race given me a bunch of BS, but God put that little young lady in there, so a blessing did come out of it. I still have to get my brake calipers fixed and I don’t have the money to do that yet and when I do I’ll be back to have Mike fix them, but I’ll make sure that Nigga isn’t there when I go! Stay blessed America - there are still good people in this world, just not Travius Thompson!